Knowledgebase: Login/Website Issues
Password/Login Assistance
Posted by Adam Rosenbaum, Last modified by Jennifer Tsepas on 27 September 2016 11:48 AM
Password Reset:

Use the Reset Password function.

Which email address should I enter?

To login to the CASE Website, you must have a record in our database. Most users have their work Email address as their username. Please visit if you are not sure.

This is my first time logging in to the CASE Website. How do I obtain login information?

Use the Setup/Reset Password function to determine if a current record exists for you. If a record does exist, you may request a password reset by Email. If the Email is not located, you will be prompted to create an account.

I've recently changed jobs/changed my name. How can I update my login credentials with CASE?

  • If you still know your old credentials, login and visit your profile to update your contact information. (Name change will require a ticket to Member Support)
  • If you don't know your old credentials, submit a ticket, providing your former/new name, institution & Email address.


I'm still having trouble, what else can I do?

Select your region and Submit a Ticket to your regional CASE office. In Headquarters, select the Login/CASE Website Issues Department & in all other regions, select "General Inquiry" to quickly bring your issue to the attention of the CASE Member Support teams.