Knowledgebase: Publications > CASE Books
Book Orders FAQ
Posted by Jennifer Tsepas, Last modified by Aprille Smith on 20 July 2016 04:36 AM

I ordered an in-stock book a few days ago, but I haven't received it yet.

Please submit a ticket with the name of the person who placed the order, the order/invoice number, and please confirm the address to where the book should have been shipped. A CASE Member Support representative will respond with a tracking number and can assist with any further questions.

I placed an order for a book that was on back-order - or "pre-ordered" a book. When will I receive it?

Please check the CASE Website for updates on new releases and upcoming titles. Release dates are maintained with current information. If the publication of a new book title has been delayed, you'll see a new anticipated release timeframe listed. Unfortunately, publication releases are sometimes delayed for reasons beyond our control. When the publication becomes available, it will be shipped to you. Please submit a ticket if you have any further questions and we'll do our best to provide any information we can.

How do I order a publication?

A CASE account is required to place an order. Both members and non-members may have accounts and place orders. There are two ways to place your order:

  1. Visit the CASE Store to order a publication with a credit card online. Login is required.
  2. Call your regional CASE office (in North America: +1-202-328-2273) to place your order over the phone. 

If you need your login credentials, please contact CASE or begin the password reset process.

What forms of payment are accepted?

CASE accepts Visa, Mastercard & American Express for online purchases.

If you must pay by check, please call CASE to place your order and have an invoice created. Books begin the shipping process when payment is received in full.

How can I obtain a receipt for my order?

Please submit a ticket or call your regional CASE office to request a receipt (in North America, +1-202-328-2273)