Knowledgebase: Publications
CASE Store Return Policy (Print Publications)
Posted by Jennifer Tsepas, Last modified by Aprille Smith on 20 July 2016 04:30 AM
What is the CASE Store's return policy?

CASE will accept returns of any hard copy items purchased within 30 days of delivery of a shipment. Items must be in original and saleable condition. A full refund, less shipping charges, will be issued in the same form of payment originally used for purchase within seven (7) to fourteen (14) business days of receiving your return. Returned items are shipped at your own expense - CASE does not provide free shipping for returns.

Please submit a ticket to notify CASE of your return, so that we can expect to prepare a refund. A refund will be issued once the item has been received.

Please use a trackable shipping method such as UPS or Federal Express and include a copy of the original shipping document, a written explanation for the return or a copy of the invoice in the returned package.

Please send returns to:

CASE Shipping
4308 Wheeler Avenue
Alexandria, VA 22304

CASE is unable to accept returns of digital products. Digital files may not be refunded or exchanged.