Knowledgebase: Login/Website Issues
Password/Login Assistance
Posted by , Last modified by Jennifer Tsepas on 27 March 2019 09:02 PM
Password Reset:

Use the password reset function.

Which email address should I enter?

To login to the CASE Website, you must have a record in our database. Most users have their work Email address as their username.

This is my first time logging in to the CASE Website. How do I obtain login information?

Use the Setup/Reset Password function to determine if a current record exists for you. If a record does exist, you may request a password reset by Email. If the Email is not located, you will be prompted to create an account.

I've recently changed jobs/changed my name. How can I update my login credentials with CASE?

  • If you still know your old credentials, login and visit your profile to update your contact information. (Name change will require a ticket to Member Support)
  • If you don't know your old credentials, submit a ticket, providing your former/new name, institution & Email address.


I'm still having trouble, what else can I do?

Select your region and Submit a Ticket to your regional CASE office. In Headquarters, select the Login/CASE Website Issues Department & in all other regions, select "General Inquiry" to quickly bring your issue to the attention of the CASE Member Support teams.